VISITOR WELCOME ASSISTANT
A fantastic opportunity has arisen to join our front-of-house team as a Visitor Welcome Assistant.
We are looking for an enthusiastic, highly-motivated individual who will give a warm welcome and deliver excellent service to our visitors during our busy summer season.
This is a temporary post for 15 weeks, from 21 May to 2 September 2018.
£7.83 per hour, 12 hours per week.
This post includes weekend working, and occasional evenings to support events.
Post title Visitor Welcome Assistant
Responsible to Front of House Manager
Purpose of job
- Ensure the museums opens on time, is ‘visitor ready’ and closes safely at the end of the day.
- Ensure all visitors to the museum are welcomed warmly and encouraged to engage with the museum’s exhibitions and collections.
- Ensure all visitors receive a high-quality experience with excellent customer focus and care.
- Provide a first-class welcome to all visitors on arrival.
- Provide details of, and sell admissions tickets and promote Gift Aid.
- To carry out all financial processes accurately, including retail sales and cashing up.
- Be responsible for day to day operation of the shop, serving customers, restocking items and ensuring it is clean and tidy.
- To be a reception point of contact, answering phones, queries and referring visitors to the appropriate staff member
- Work alongside colleagues and Visitor Engagement Volunteers and have a flexible approach to working in team situations.
- Be aware of and prepare for visiting groups and parties, ensuring they receive a warm welcome and any room layout requirements are fulfilled, and any additional resources required are available.
- Ensure visitor numbers are accurately recorded.
- Undertake the collection of visitor data and feedback.
- Assist with museum family activities and events as required.
- Actively promote all talks, tours and special events.
- Adhere to museum policy on Health and Safety at Work.
- Experience of delivering high quality customer/ visitor service in a public facing environment
- Willingness to engage with a diverse range of visitors making all feel welcome
- Sales experience including cash and card payment handling
- Ability to carry out financial processes accurately
- Well organised and punctual
- Ability to work well in a team
- Excellent communication skills – both verbal and written
- Good problem-solving skills and ability to be sensitive and resolve issues quickly with a solutions focused approach
- High personal presentation standards
- Knowledge of equality and diversity and the demonstrable ability to treat everyone with courtesy and respect
- Experience of working with a range of people, some of whom may have additional needs
- Experience of undertaking customer feedback
- Experience of working with children and families
- Passion and interest in working in a heritage setting
- Interest in military history and heritage
How to Apply
Application is by submission of an up-to-date CV containing contact details for 2 referees, and a letter of application outlining how you meet the person specification for this role. Referees will only be contacted once a candidate has been offered the post.
Applications should be submitted by email to firstname.lastname@example.org or by post to: Learning & Engagement Officer, York Army Museum, 3 Tower Street, York, YO1 9SB.
Applications can only be accepted from candidates who have permission to work in the UK. If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion. Please note that York Army Museum cannot be held responsible for non-delivery or late receipt of postal applications.
Applications should arrive by 12 noon on Friday 27 April.
Interviews will take place on Tuesday 8 May.
It is hoped the successful candidate will be available to start in the post week commencing 21st May.
We are looking for a Collections Manager to join our team caring for the collections at the York Army Museum.
Job Type: Full Time
Contract Type: Permanent
Salary: £18,000 - £23,000 depending on Qualifications and Experience
Closing Date: 7 May 2018
Job Title: York Army Museum Collections Manager
1. Position in Organisation:
1.1 The post holder is a member of the joint, regimental Curatorial team reporting to the Museum Director and to the PWO Curator and is employed on a full-time basis.
2. Purpose of the Post:
2.1 Assisting the Museum Director and PWO Curator by leading on the development, collections management, interpretation and marketing of the York Army Museum's collection, in accordance with the Museum's published policies.
2.2 To keep a watching brief on the conservation needs (both preventative and retrospective) of the joint regimental collections and deliver appropriate outcomes.
3. Main Activities - Collecting/Documentation:
3.1 Lead on the implementation of the Museum and Regiment's Collecting Policies, in particular the number of acquisitions, loans and exhibitions.
3.2 Document the collection to at least SPECTRUM standard-level, including management of the Regiment's collection database and the YAM displayed collection.
3.3 To progress the existing documentation backlog.
3.4 Administer a program to develop, manage and preserve digital assets.
3.5 Contribute to the Museum and Regimental Accreditation process as necessary.
4. Main Activities - Interpretation and Access Issues:
4.1 Design, research and deliver exhibitions to an agreed annual program.
4.2 Participate in development of a longer-term gallery refresh project and collaborate on special and temporary exhibitions.
4.3 To develop specialist knowledge of the history of The Yorkshire Regiment and its antecedents, specifically the Prince of Wales's Own Regiment of Yorkshire, in relation to the YAM displayed collection.
4.4 Assist with development of relevant outreach events and educational activities, in consultation with the Museum Director and Activities Officer.
4.5 Contribute to the development of YAM reputation and advertising including web site content and social media as required.
4.6 To answer enquiries relating to the Museum's Collection, in line with the Ministry of Defence User Service Policy.
4.7 Administer a research activity for the Prince of Wales's Own Regiment of Yorkshire, generating revenue where possible.
4.8 To represent the Museum with partner organisations where appropriate.
5. Main Activities - Collections care:
5.1 Maintain storage to a high standard and undertake a program to ensure all storage meets this standard.
5.2 Ensure Digital Asset Management and preservation is undertaken where required.
5.3 Commission remedial conservation where necessary, in consultation with the regimental Curator(s).
6. Main Activities - Visitor Services:
6.1 Museum Attendant Duties - opening, cashing-up, closing, front desk, which requires occasional weekend working.
6.2 Escorting Museum visitors.
6.3 Provide guided tours and presentations where appropriate.
6.4 Dealing with a wide variety of visitors with differing expectations and needs.
7. Main Activities - General:
7.1 Maintain awareness of new developments, trends and practices in Museum and curatorial practice, and undertake further training and continued professional development as necessary.
7.2 Develop, manage and supervise volunteers on appropriate tasks as required, ensuring outcomes meet museum standards.
7.3 Lead and manage particular projects from time to time, including pursuit of grants and fundraising as required.
7.4 Observe Museum Policy on Health and Safety at Work.
7.5 To undertake any other duties, which may from time to time be deemed reasonable and necessary for the good of the Museum and Regiment(s).
How to Apply
Application is by submission of an up-to-date CV containing contact details for 2 referees, and a letter of application.
Applications should be submitted by email to email@example.com or by post to: Wing Commander A Bartlett, Curator, York Army Museum, 3 Tower Street, York, YO1 9SB.
Applications can only be accepted from candidates who have permission to work in the UK. Please note that York Army Museum cannot be held responsible for non-delivery or late receipt of postal applications.
Applications should arrive by Monday 7 May.
Interviews will take place on either Wednesday 30 or Thursday 31 May.